At The Little Country Store, we are committed to providing you with quality products that enhance your lifestyle. We stand behind all our items and want you to feel confident in your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Here is our complete Warranty Policy to ensure your peace of mind:
- **Warranty Period:** Our products come with a standard warranty period of 12 months from the date of purchase. This warranty covers manufacturing defects and faults.
- **Coverage:** The warranty covers defects in materials and workmanship that arise under normal use during the warranty period. This includes issues such as stitching, hardware, and structural integrity.
- **Exclusions:** The warranty does not cover damage resulting from misuse, accidents, improper care, or normal wear and tear. Any alterations or modifications made to the product after purchase will void the warranty.
- **Claim Process:** If you encounter a defect covered by the warranty, please contact our Customer Service team within the warranty period. We may require proof of purchase, such as an order number or receipt, to process your claim.
- **Resolution:** Depending on the nature of the defect, we will either repair, replace, or provide a refund for the product in question. Our team will guide you through the appropriate steps based on the circumstances.
- **Return Shipping:** In some cases, you may be required to return the defective product to us for inspection or repair. Return shipping costs may be covered by us, depending on the situation.
- **Non-Warranty Repairs:** If your product is outside the warranty period or the issue is not covered by the warranty, we may still offer repair services for a fee. Please reach out to our Customer Service team for more information.
- **Limitation of Liability:** Our warranty policy does not extend to any indirect, incidental, or consequential damages arising out of the use of our products.
Please note that our warranty policy is subject to change and may vary depending on the specific product. For accurate and up-to-date warranty information, please refer to the product details provided on our website or contact our Customer Service team.
Thank you for choosing The Little Country Store. We value your trust and are dedicated to ensuring your satisfaction with our products and services.